Scholastic Shake Look Touch Recall FAQ
Why is Scholastic conducting this recall?
Scholastic is voluntarily conducting this recall out of an abundance of caution to keep your children safe by removing a potential hazard. In some instances, the pom poms attached to certain versions of the book may become detached. No choking injuries have been reported.
How can I tell if my copy of the book is affected by the recall?
The recall is limited only to copies of Shake Look Touch with pom poms attached. If your book does not have pom poms, it is not subject to the recall.
I have an issue with another Scholastic product, what do I do?
Please contact our Customer Service team at firstname.lastname@example.org to report an issue.
Are you recalling other products?
No, we are not recalling any products other than versions of the Shake Look Touch book with pom poms.
How do I participate in the recall?
Visit us at https://www.scholastic.ca/productsafetyrecall/shakelooktouch/ for instructions.
Can I get a full refund in lieu of cutting off the pom poms?
After returning the product you will receive a refund.
What is the problem with the pom poms?
The pom poms may become detached from the books.
Why is that a problem?
The detached pom poms are considered a potential choking hazard.
Was there an incident where a child was injured?
No. Scholastic has identified two reports of pom poms detaching but neither incident involved choking injuries.
The pom poms on my book are still attached, can I still use it as is?
No. You should return the product to Scholastic Canada. Please go to https://www.scholastic.ca/productsafetyrecall/shakelooktouch/ to get more information about the recall.
I no longer have a receipt, can I still participate?
Yes, you can still participate by going to https://www.scholastic.ca/productsafetyrecall/shakelooktouch/ and following the appropriate steps.
I sold or gifted the Shake Look Touch book to someone else, should I notify them of the recall?
Scholastic would greatly appreciate you sharing information on the recall with whomever received the book from you.
I received this book as a gift or bought it from a third party, can I still participate in the recall?
Yes. Regardless of how you got the book, you should visit https://www.scholastic.ca/productsafetyrecall/shakelooktouch/ instructions on returning the product for a refund.
How long will it take to receive the refund?
You can expect to receive the refund within 8-12 weeks.
How are you working to keep your other products safe?
This situation is rare. At Scholastic, your child’s safety is our highest concern. Our products are tested to exacting safety standards before being offered for sale.