Scholastic Canada’s Privacy Policy

LAST UPDATED APRIL 2022

Scholastic Canada Ltd. (“Scholastic Canada”, “we”, “us” or “our”) respects the privacy of our customers and visitors to our website at www.scholastic.ca (our “Site”). We appreciate the trust you place in us to handle your personal information appropriately.

This Privacy Policy describes the ways in which we collect, use and disclose personal information in connection with our business in Canada, including our Site.  This Privacy Policy is effective as of the Last Updated date above. We may update or revise this Privacy Policy from time to time.  Please check this Site frequently for the latest version.

PERSONAL INFORMATION WE COLLECT

Personal Information You Provide

"Personal information" is information about an identifiable individual. We collect personal information that you provide such as:

  • name
  • contact information such as address, email address and phone number
  • demographic information, such as age and gender
  • photographs, videos or audio recordings, or other content
  • credit card and other payment information, including gift card information, and a record of your purchases
  • school/education information relating to students, teachers and administrators
  • responses to surveys or information you choose to provide when you contact us with questions or requesting information

You may also provide us with personal information relating to someone else, for example, if you choose to purchase a gift, or create a teacher account for a classroom.

Site Usage Information

When you visit our Site, our servers automatically collect the Internet protocol, or "IP", address associated with your computer, to help us track and resolve issues with Site functionality or administration. An IP address is a string of numbers that is usually controlled by a user's Internet service provider, and automatically assigned when a user's computer connects to the Internet. In some cases, we may get general geographic location information from your IP address.

We may also capture "clickstream data" about your Site usage. Clickstream data includes information about your "clicks" or actions on our Sites, such as what you see or click on during your visit and how you interacted with certain features. It can include information about your computer or device, Web browser and operating system and settings and may include referrer URL information that is automatically passed to us (that is, information about where the user came from before arriving on our Site, which may include search terms in the URL string).

To track information about use of our Sites, we use various technological tools. For example:

  • Cookies are small data files sent by a website or application and stored on your computer or device at the request of that site or app. A cookie stores information related to your browser to enable us to recognize your browser on return visits to our Site and remember your preferences. Most browsers can be set to detect browser cookies and to let you reject them, but refusing cookies may make it difficult to use the Site. To learn more about browser cookies, including how to manage or delete them, look in the Tools, Help or similar section of your Web browser, or visit http://allaboutcookies.org.
  • Local shared objects, such as "Flash cookies," may be stored on your computer or device through a media player or other software installed on your computer or device. Local shared objects operate a lot like cookies, but cannot be managed in the same way. Depending on how local shared objects are enabled on your computer or device, you may be able to manage them using software settings. For information on managing Flash cookies, visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
  • A pixel tag (also known as a "clear GIF" or "web beacon") is a tiny image - typically just one-pixel - that can be placed on a Web page or in an email to you, to tell us when you have displayed that page or opened that email.

We use third party service providers to assist us in collecting and understanding Site usage information. By using our Site, you agree to our use of these tracking technologies.

Some of our mobile applications may collect information about the location of your mobile device so we can provide location-based services. To manage location services, check the settings on your mobile device or contact your mobile service provider or device manufacturer. Specific mobile applications may include additional terms that relate only to those apps.

Some information is also collected by third parties.  See Third Party Tracking section below.

Call Monitoring and Recording

In order to ensure a high level of customer service, and a sensitive treatment of customer concerns, our customer service calls are monitored and/or recorded on an ongoing basis for training purposes only. We do this to ensure the highest level of service to our customers and to enable our staff to improve their skills through practical mentoring and coaching.

USES OF PERSONAL INFORMATION

Scholastic Canada uses personal information for the following purposes:

  • to provide you with the products or services you have requested including to process payments, and ship or deliver your order
  • to administer contests, promotions and events
  • to make you aware of Scholastic Canada’s products and services that may be of interest to you. From time to time we have included other companies’ products and services in our offerings, but we do not make our list of names and addresses available to such other companies
  • to authenticate you as a user and enabling you to use the Site, to maintain and administer the Site and your account with us
  • for market research purposes and to measure and evaluate the effectiveness of our advertising
  • to understand how users use our Site, products and services, and to make improvements to our Site, products and services
  • to personalize and customize our interactions with you online and offline, including tailoring ads displayed to you on our Site and on other websites
  • to provide you with fast accurate service, to respond to your requests, and to provide us with the ability to reach you to resolve problems should they arise
  • to protect our rights and property and the rights, property, and safety of others, including to investigate suspected fraud or other unlawful activity
  • to meet legal and regulatory requirements

For these purposes, we may match information collected from you in different ways or at different times, including both online and offline.

WHEN PERSONAL INFORMATION IS SHARED

  • If you are the winner of a contest or competition, we may disclose your name and biographical details to announce you as the winner.  It is our policy not to publish more than four (4) pieces of information pertaining to a child (i.e. a child's first name, first initial of last name, province and age).
  • Your personal information will also be publicly available if it is a necessary part of certain Site features, such as when you post your information to public areas on the Site where other Site users can see it.  We recommend that you not provide any personal information in any public areas of the Site.
  • Scholastic Canada may work with service providers (including affiliates acting in this capacity) to provide certain services on our behalf, such as website operation and analytics, marketing and market research, payment processing, mailing, shipping and logistics, and data hosting and processing.  Some of these service providers may receive or have access to personal information.  We require our service providers to only use personal information for the purposes Scholastic Canada specifies.  Some of our services providers (including affiliates) are located outside of Canada, including in the United States and India. As a result, your personal information may be processed and stored outside of Canada where privacy laws may not offer the same level of protection as privacy laws in Canada.
  • We may disclose personal information to co-sponsor(s) if we obtain your permission to do so in connection with a contest, sweepstakes, offering, or other promotional activity that is jointly offered by us and the co-sponsor(s)
  • If you are a registered teacher through us, we may make your name, school name and school location available in an online lookup tool for parents and others, unless you opt out by contacting us at custserv@scholastic.ca (in some cases, your opt-out may not be effective until the next school year)
  • We may use and disclose personal information in connection with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of Scholastic Canada or our business or assets, for the purposes of evaluating and/or performing the proposed transaction.  Assignees or successors of Scholastic Canada or our business or assets may use and disclose your personal information for similar purposes as those described in this policy.
  • We may disclose your personal information as necessary to meet legal, regulatory, insurance, audit, and security requirements, and as permitted or required by law (including as required by applicable Canadian and foreign laws applicable us or our service providers and affiliates, and including lawful requirements to disclose personal information to government authorities in those countries).

In addition, we may share non-personally identifiable Site usage information (including aggregate data) with others, for their own use, in a form that does not allow for your identification.

THIRD-PARTY TRACKING

Third parties, such as web analytics companies and social networking platforms, may collect personal information about your online activities over time and across our Sites and other third party online properties or services. These companies may use information about your visits to this and other Web sites, and general geographic information derived from your IP address. These companies may employ cookies, clear GIFs and other tracking technologies.

Our Sites do not honor "do not track" signals transmitted by users' web browsers, so we encourage you to visit the following links if you would like to opt out of certain tracking. If you do want to opt out using these tools, you need to opt out separately for each of your devices and for each Web browser you use (like Internet Explorer, Firefox or Safari) on each device.
Google: http://www.google.com/policies/privacy
Adobe: http://www.adobe.com/ca/privacy/marketing-cloud.html
Facebook: https://www.facebook.com/about/privacy

Some tools on our Site may allow you to share content from our Site through a third party social network. If you use these tools, please be aware that third party social networking services have their own privacy policies, and we encourage you to read them.

COLLECTING PERSONAL INFORMATION FROM CHILDREN ON OUR SITE

We collect personal information from our visitors 13 years old or above when such visitors voluntarily submit such information.

With respect to visitors under 13 years of age, we do not collect personal information without first obtaining verifiable parental consent, unless we only use such information to: (1) obtain parental consent or provide parents with notice that we have collected information from their children; (2) respond directly on a one-time basis to a child's specific request; (3) respond more than once to a child's specific request along with providing parental notice of such use; (4) protect the safety of a child; or (5) comply with legal requirements. The consent and notification process mentioned above gives parents the ability to let us know if they do not want us to make further use of the personal information we have collected from their child.

Parents can request to review, amend, update or have deleted their child's personal information from Scholastic Canada Ltd.'s records, and refuse to permit further use of a child's information by writing to: Privacy Officer, Scholastic Canada Ltd., 175 Hillmount Road, Markham, Ontario M5V1E1, or by email to custserv@scholastic.ca.

RETENTION OF PERSONAL INFORMATION

Personal information is maintained at our offices or on our servers and is accessible to our authorized employees, contractors and service providers as necessary for the purposes described above.  We retain personal information for as long as necessary to fulfill the purposes for which the information was collected, or as otherwise required by law or to meet our legitimate business needs.

SECURITY

All information held by Scholastic Canada is subject to internal security measures to prevent unauthorized access and improper usage. Electronic records are subject to limited access by authorized personnel who must use passwords and other security measures. Print records of personal information are subject to physical protection such as locked rooms or cabinets, accessible only to authorized personnel. However, please note that no security measures can offer absolute security.

THIRD PARTY SITES

Our Site may provide links to other websites that are not owned or controlled by us.  These links are provided as a convenience only.  We encourage you to read the privacy policies of all linked sites before navigating through them.

YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION

You have a right to know what personal information we hold about you, to request access to that information, and to correct inaccuracies. You also have the right to withdraw your consent to our collection, use and disclosure of your personal information.  For example, if you get marketing emails from us, you can tell us you don't want to get them by clicking on the opt-out link in those emails. To make a request to exercise any of these rights, please write to our Privacy Officer using the contact information provided in the “Contact Us” section below.  Please note that these rights are subject to applicable legal restrictions and we may take steps to verify your identity before providing access or making corrections.

CONTACTING US

If you have any questions about this policy, or if you would like to request access to or correction of your personal information, or withdraw your consent, please contact our Privacy Officer at the address below.

Scholastic Canada Ltd.
175 Hillmount Road
Markham, Ontario
L6C 1Z7
Email:  

Or contact our Customer Service department at:
Email:  
Phone: (905) 887-7323
Fax: (905) 887-3639