Frequently Asked Questions

The following is a list of frequently asked questions. Simply click on a question to see the answer. If you’re question is not listed, please visit our contact page to see how you to get in touch with us.

• Becoming A Scholastic Customer

• How do I become a Scholastic Customer?

  Please contact our Customer Service department at trade@scholastic.ca or 1-800-268-3848 and they will be able to guide you through the application process and provide you with a comprehensive New Account Information Kit.

• How can I contact Scholastic Canada's Customer Service Department?

  Please use one of the following methods to contact our Customer Service department:

  Telephone:
  Toll-Free: 1-800-268-3848
  Locally: 1-905-887-7323

  Fax:
  Toll-Free: 1-866-346-1288
  Local and International: 1-905-472-7319

  You can email at trade@scholastic.ca

  We are a member of the Canadian Telebook Agency S1188658

• What are Customer Service's hours of operation?

  Regular Hours of Operation:
  Monday to Friday: 9:00 am - 5:00 pm EST
  Summer Hours for July and August: 8:30am – 4:30 pm EST

• Trade Catalogues

• How do I obtain a Trade catalogue?

  Trade catalogues can be obtained through our Customer Service Department or online in PDF form via our catalogue page.

• Placing an Order

• How do I place my first order?

  You can email, mail or fax your completed new account application with your order and 50% pre-payment that is required.

  Any orders you place after the initial order can be sent via EDI/NEDDA, email, faxed, mail or phone. See above for fax, phone, and email information.

  Mailing Address:
  Trade Customer Service Department
  Scholastic Canada Ltd
  175 Hillmount Road
  Markham, Ontario
  L6C 1Z7

• What is your discount policy?

  Please contact Customer Service at trade@scholastic.ca or 1-800-268-3848 for more details.

• Can I combine orders from different catalogues?

  Yes you can.  Orders that you place together from different catalogues will be combined and shipped together.

• Can I add to my order after I have placed it?

  No. Any orders placed after an initial order will be entered into the system as a new order.

• Will I be able to order Educational items?

  The product found in the Education catalogues is available only to schools/school boards. These individuals must order directly from Scholastic. View a list of our Educational Sales Consultants.

• Shipping and Returns

• How can I return merchandise?

  RETURNS POLICY:

  • Returns may be made after 3 months from the date of invoice.
  • We will accept all returns without date restriction until the title is deemed out of print
  • Returns of out of print titles will be accepted up to 180 days after the out of print date
  • Full book returns must be in saleable condition and customer stickers must be removed prior to returning to Scholastic
  • All returns must be either full book or strip cover (for paperbacks designated as strippable), strippable designation is indicated on the back cover
  • Documentation must accompany returns and include account name, account number, ISBN, quantity returned, invoice number and number of cartons
  • All returns will be credited at a flat 46% unless invoice number accompany the return in which case the return will be credited at the original purchased discount
  • Returns must be shipped prepaid, collect shipments will not be accepted
  • Return authorization is not required
  • Any discrepancy found in return shipments will be credited on the basis of Scholastic's count
  • Returns are sent at customer's risk. Credit will not be issued on return shipments lost in transit
  • Books must be bought directly from Scholastic
• Where do I return merchandise?

  Please forward all returns to the following address:

  RETURNS DEPARTMENT
  Scholastic Canada Ltd.
  175 Hillmount Road
  Markham, Ontario
  L6C 1Z7

• Do you charge shipping and handling?

  We do not charge a shipping fee. If a customer is requesting a rush order by courier then we will make the necessary arrangements and invoice for this service. 

• What is Scholastic's 100% Guarantee?

  We guarantee that items arrive at your location in saleable condition or they can be returned for 100% credit or refund.

• Methods of Payment

• Can I get set up for EFT ( Electronic Funds Transfer) for payment?

  Yes, please contact Customer Service at trade@scholastic.ca or for more details.

• Can I use one cheque to pay for more than one invoice?

  Yes, you may use one cheque to pay for more than one invoice. Please be sure to include your Scholastic account number and your invoice numbers with your payment.

• Do you accept credit card payments?

  Yes. You may use VISA or MASTERCARD if you wish to pay by credit card.

• Media

• How do I request a review copy or an interview with an author?

  Contact Trade Publicity Canada tradepublicityca@scholastic.ca